Cancellation & Refund Policy

At 9Roots, we strive to provide our customers with a seamless experience and complete satisfaction. We understand that circumstances may arise where you may need to cancel your subscription and request a refund. To ensure transparency and clarity, we have outlined our refund and cancellation policy below:

Subscription Cancellation:

You have the flexibility to cancel your subscription with us at any time. To initiate a cancellation, simply log in to your user profile on 9roots.com and navigate to the subscription section. From there, you can follow the process to unsubscribe from our services.

Refund Eligibility:

Refunds will be considered in the following situations:

1. A technical issue or service disruption that prevents proper access to our SaaS tools for an extended period.
2. Duplicate payment due to a system error or technical glitch.
3. Unsatisfactory performance of our SaaS tools, resulting in failure to deliver as promised after reasonable troubleshooting attempts.

Refund Request Process:

• To request a refund, please contact our customer support team within 3 days from the date of the incident or issue.
• Provide detailed information regarding the reason for the refund request, along with any supporting documentation or evidence.

Refund Determination:

• Our team will carefully review your refund request and the circumstances surrounding it.
• Refunds will be granted at the sole discretion of 9Roots, based on the merit and validity of each case.

Refund Methods:

• Approved refunds will be processed using the same payment method used during the initial subscription purchase.
• Please note that the time required for the refund to reflect in your account may depend on the policies of your financial institution.

Non-Refundable Situations:

• The following situations are not eligible for a refund:
  1. Change of mind or discontinuation of your business operations.
  2. Failure to comply with the terms of service and acceptable use policy.
  3. Utilization or access to our SaaS tools for the majority of the subscription period before the refund request.

Policy Changes:

• 9Roots reserves the right to modify or update this refund and cancellation policy as deemed necessary. Any changes will be communicated through our website or other appropriate channels.

Please note that this refund and cancellation policy applies specifically to our SaaS products and subscription services. For any other products or services offered by 9Roots, please refer to the respective policies provided.

If you have any further questions or require clarification regarding our refund and cancellation policy, please do not hesitate to contact our customer support team for assistance.

Thank you for choosing 9Roots. We value your satisfaction and are committed to providing you with high-quality services.

Sincerely,
9Roots.com Pvt. Ltd.